Michael shows Jim how to close a sale, then tours his kingdom
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.

Every The Office moment featuring Michael Scott, in story order. Played by Steve Carell.
54 moments · 1h 23m · by Favseen
Moments 1–30 of 54
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.
Michael insists corporate never bothers him, loses Jan's faxed agenda, panics over downsizing, and takes a crude call from Todd Packer mid-meeting.
Michael explains why he won't tell staff about downsizing, then greets new temp Ryan with Moe Howard noises and an ill-judged impression.
Michael runs to answer a call making bionic sound effects, then bristles when Pam jokes about deserving a raise too.
In a talking head Michael calls himself a role model and names four heroes whose impact he finds beyond words, and beyond pronunciation.
Dwight demands to be told first, Stanley presses for answers, Pam contradicts Michael, and he swears to protect his office family.
After Jim muses about Pam, Dwight finds his stapler set in Jell-O again; Michael plays judge while Jim and Ryan trade dessert puns.
To impress Ryan, Michael stages a firing for stealing Post-its, lets Pam cry, then reveals the joke and is surprised she isn't amused.
Michael says the people matter most and tells a touching story about an employee who asked him to be godfather, with a brutal punchline.
Michael claims he wanted diversity training before corporate mandated it; then Dwight runs a noisy shredder mid-call and calls it retaliation.
Michael fumbles Oscar's surname, declares a color-free zone, invites everyone to name a race they find attractive, and won't call Mr. Brown by his name.
The complaint behind the seminar comes out: Michael's Chris Rock bit. Kevin is cast to reenact it, and Michael can't resist taking over.
Michael balks at a pledge saying he learned something, until Mr. Brown tells him plainly the seminar exists because of him.
Michael mocks the pledge, dismisses Mr. Brown's session as heartless, and promises to have everyone in tears after lunch.
Michael ejects a joker, then screens his homemade video with a made-up Lincoln quote; Jim's feedback is brief and he exits to a meeting.
Michael lists his heritage and an impossible fraction, then asks Oscar for a less offensive word than Mexican and can't explain why.
Michael hands out race cards to wear and treat each other by; Dwight goes all in, Pam is pushed to stir the melting pot.
Michael urges people to push the stereotypes further, then greets a late-arriving Kelly with an accent routine, and it goes badly.
Michael complains about Mr. Brown, gets corrected on a food name and pushes back, then sees everyone out with misfired farewells.
Michael demands messages Pam already gave him, then explains that choosing a healthcare plan makes him a healer, a specialist even.
Michael wants the plan with every perk; Jan tells him to pick the cheapest one and deliver the bad news himself.
Jim deflects Michael's offer onto Dwight, who asks how many people he can fire and demands an office; Michael plans credit either way.
Michael phones Pam from a few feet away to check on morale, bolts at the first complaint, and pretends to have other calls.
Cornered over Dwight's cuts, Michael blames vague orders, promises an end-of-day surprise he hasn't planned, and Dwight hands out a disease form.
Michael hunts for a free casino trip and asks a coal mine whether its elevator counts as a ride, while back at the office Jim and Pam invent new diseases.
Michael returns with ice cream sandwiches, tossing them around the office, and insists this is not the big surprise.
Michael pins the bad plan on Dwight, runs out the clock, is pushed to reveal his surprise, then imagines going toe to toe with Robin Williams.
Dwight presses Michael about downsizing, then Michael explains how firing people differs for him and Trump, and pitches his own catchphrase.
Michael launches Operation Morale Improvement with a drum roll, picks Meredith's next-month birthday, and does a Star Trek bit at Pam.
Angela, Phyllis and Pam deadlock over streamers, Michael shows off his planners, then pushes an ice cream cake on a dairy-allergic guest.