Michael shows Jim how to close a sale, then tours his kingdom
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.

Every The Office moment featuring Pam Beesly, in story order. Played by Jenna Fischer.
33 moments · 49 min
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.
Michael insists corporate never bothers him, loses Jan's faxed agenda, panics over downsizing, and takes a crude call from Todd Packer mid-meeting.
Michael explains why he won't tell staff about downsizing, then greets new temp Ryan with Moe Howard noises and an ill-judged impression.
Michael runs to answer a call making bionic sound effects, then bristles when Pam jokes about deserving a raise too.
Dwight demands to be told first, Stanley presses for answers, Pam contradicts Michael, and he swears to protect his office family.
Pam's fiance Roy collects her, she explains their three-year engagement, and Jim quietly wonders whether he'll be invited to the wedding.
To impress Ryan, Michael stages a firing for stealing Post-its, lets Pam cry, then reveals the joke and is surprised she isn't amused.
Jim hopes to walk Pam out, but she's leaving with Roy; a small, telling exchange to close the pilot.
Michael hands out race cards to wear and treat each other by; Dwight goes all in, Pam is pushed to stir the melting pot.
After the office empties, Pam stirs beside Jim and heads home; despite the lost sale, Jim sums up the day with a smile.
Michael demands messages Pam already gave him, then explains that choosing a healthcare plan makes him a healer, a specialist even.
Michael phones Pam from a few feet away to check on morale, bolts at the first complaint, and pretends to have other calls.
Dwight insists people knock on his temporary workspace, and tells Pam his Schrute genes let him control his cholesterol at will.
Cornered over Dwight's cuts, Michael blames vague orders, promises an end-of-day surprise he hasn't planned, and Dwight hands out a disease form.
Michael hunts for a free casino trip and asks a coal mine whether its elevator counts as a ride, while back at the office Jim and Pam invent new diseases.
Dwight interrogates Jim over a cereal-themed disease, so Jim pockets his keys, locks him in, and takes a leisurely call from Pam.
Michael launches Operation Morale Improvement with a drum roll, picks Meredith's next-month birthday, and does a Star Trek bit at Pam.
Angela, Phyllis and Pam deadlock over streamers, Michael shows off his planners, then pushes an ice cream cake on a dairy-allergic guest.
Fearing downsizing, Dwight proposes an alliance and Jim cannot believe his luck, then uses it to flirt with Pam in plain sight.
Michael tells dairy-allergic Meredith how good her cake is, while Jim sends Pam downstairs to stage a phone call beside Dwight's box.
Meredith reads the card aloud, Michael's downsizing pun falls flat, and his backup old-age jokes only make it worse.
Jim's whispered plan to send Dwight undercover is interrupted, he confesses the alliance prank, and Dwight disowns him, then gloats.
Michael keeps Dwight off the team and hands him the Saturday work schedule instead, and the tiny promotion goes straight to his head.
Michael shows Ryan the warehouse, explains Darryl's long nickname, needles Roy, and goads the crew into a lunchtime game.
Michael asks Pam to cheer in pigtails, warns his team about playing badly with an unfortunate word, and sidelines Angela as an alternate.
Jim hopes to impress, Pam backs Roy, and Jim invites her to the outlet mall if her fiance ends up working.
Michael's 'friendly game' pep talk, a shirts-or-skins debate, Pam's loaded jump ball, and Michael lost in the zone between misses.
After Dwight's ideas for motivating staff, Michael refuses a vendor, then meets Katy and hands her the conference room for the day.
Kevin makes a rude comparison to Pam, and Dwight lists Katy's qualities in a talking head about the future of the Schrute line.
Michael tours Katy past Oscar with an old joke and overshares about Toby's divorce while Pam observes from the side.
Michael shares his two rules on office romance, then pushes Jim toward Katy, and Jim's answer gets under Kevin's skin.
Jim talks Dwight into wooing Katy and sells him on purses for men, then he and Pam watch Dwight stress-test the merchandise.
Bored Pam visits Jim, who jokes about big plans with Katy; her own plans with Roy sound much less exciting.