Michael shows Jim how to close a sale, then tours his kingdom
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.

Every The Office moment featuring Michael Scott, in story order. Played by Steve Carell.
54 moments · 1h 23m
Michael's masterclass sales call misfires when he calls the client sir, then he introduces the office, needles Pam about faxes and shows off his best-boss mug.
Michael insists corporate never bothers him, loses Jan's faxed agenda, panics over downsizing, and takes a crude call from Todd Packer mid-meeting.
Michael explains why he won't tell staff about downsizing, then greets new temp Ryan with Moe Howard noises and an ill-judged impression.
Michael runs to answer a call making bionic sound effects, then bristles when Pam jokes about deserving a raise too.
In a talking head Michael calls himself a role model and names four heroes whose impact he finds beyond words, and beyond pronunciation.
Dwight demands to be told first, Stanley presses for answers, Pam contradicts Michael, and he swears to protect his office family.
After Jim muses about Pam, Dwight finds his stapler set in Jell-O again; Michael plays judge while Jim and Ryan trade dessert puns.
To impress Ryan, Michael stages a firing for stealing Post-its, lets Pam cry, then reveals the joke and is surprised she isn't amused.
Michael says the people matter most and tells a touching story about an employee who asked him to be godfather, with a brutal punchline.
Michael claims he wanted diversity training before corporate mandated it; then Dwight runs a noisy shredder mid-call and calls it retaliation.
Michael fumbles Oscar's surname, declares a color-free zone, invites everyone to name a race they find attractive, and won't call Mr. Brown by his name.
The complaint behind the seminar comes out: Michael's Chris Rock bit. Kevin is cast to reenact it, and Michael can't resist taking over.
Michael balks at a pledge saying he learned something, until Mr. Brown tells him plainly the seminar exists because of him.
Michael mocks the pledge, dismisses Mr. Brown's session as heartless, and promises to have everyone in tears after lunch.
Michael ejects a joker, then screens his homemade video with a made-up Lincoln quote; Jim's feedback is brief and he exits to a meeting.
Michael lists his heritage and an impossible fraction, then asks Oscar for a less offensive word than Mexican and can't explain why.
Michael hands out race cards to wear and treat each other by; Dwight goes all in, Pam is pushed to stir the melting pot.
Michael urges people to push the stereotypes further, then greets a late-arriving Kelly with an accent routine, and it goes badly.
Michael complains about Mr. Brown, gets corrected on a food name and pushes back, then sees everyone out with misfired farewells.
Michael demands messages Pam already gave him, then explains that choosing a healthcare plan makes him a healer, a specialist even.
Michael wants the plan with every perk; Jan tells him to pick the cheapest one and deliver the bad news himself.
Jim deflects Michael's offer onto Dwight, who asks how many people he can fire and demands an office; Michael plans credit either way.
Michael phones Pam from a few feet away to check on morale, bolts at the first complaint, and pretends to have other calls.
Cornered over Dwight's cuts, Michael blames vague orders, promises an end-of-day surprise he hasn't planned, and Dwight hands out a disease form.
Michael hunts for a free casino trip and asks a coal mine whether its elevator counts as a ride, while back at the office Jim and Pam invent new diseases.
Michael returns with ice cream sandwiches, tossing them around the office, and insists this is not the big surprise.
Michael pins the bad plan on Dwight, runs out the clock, is pushed to reveal his surprise, then imagines going toe to toe with Robin Williams.
Dwight presses Michael about downsizing, then Michael explains how firing people differs for him and Trump, and pitches his own catchphrase.
Michael launches Operation Morale Improvement with a drum roll, picks Meredith's next-month birthday, and does a Star Trek bit at Pam.
Angela, Phyllis and Pam deadlock over streamers, Michael shows off his planners, then pushes an ice cream cake on a dairy-allergic guest.
Oscar asks for a donation for his nephew's cerebral palsy charity and Michael shows off with a generous-sounding pledge and a speech on morale.
Michael asks Dwight for something funny about Meredith for her card, and Dwight's file offers a detail Michael cannot use.
Dwight the deer hunter hides in a cardboard box to catch a rival alliance, leaving Jim to wonder about trust as the party starts upstairs.
Michael tells dairy-allergic Meredith how good her cake is, while Jim sends Pam downstairs to stage a phone call beside Dwight's box.
Jim mentions the donation and Michael realises a walk-a-thon pledge is per mile, then fumbles trying to talk Oscar down.
Meredith reads the card aloud, Michael's downsizing pun falls flat, and his backup old-age jokes only make it worse.
Losing the room, Michael flaunts his per-mile pledge and imagines being a philanthropist whose anonymous gift everyone knows is his.
Michael brags about dazzling the warehouse staff with his shooting, then trails off into an awkward aside about who they are.
Michael keeps Dwight off the team and hands him the Saturday work schedule instead, and the tiny promotion goes straight to his head.
Michael shows Ryan the warehouse, explains Darryl's long nickname, needles Roy, and goads the crew into a lunchtime game.
Michael assumes Stanley plays, turns down every volunteer from the office, and Dwight fights his way onto the team before ruining Jim's weekend.
Michael asks Pam to cheer in pigtails, warns his team about playing badly with an unfortunate word, and sidelines Angela as an alternate.
Michael trash-talks a warehouse worker getting tea, then trumps a dinner bet with a stake his own team will regret.
Michael's 'friendly game' pep talk, a shirts-or-skins debate, Pam's loaded jump ball, and Michael lost in the zone between misses.
Michael takes a hit, rules it a flagrant foul and ends the game, learns his side was ahead, then caves when the warehouse won't work Saturday.
Facing a gloomy office, Michael scraps the weekend shift, then reflects on what sports teach about character.
After Dwight's ideas for motivating staff, Michael refuses a vendor, then meets Katy and hands her the conference room for the day.
Michael brags about his magazines, settles Katy in his conference room, and turns a coffee order into a speech about tearing down walls.
Michael tours Katy past Oscar with an old joke and overshares about Toby's divorce while Pam observes from the side.
Michael shares his two rules on office romance, then pushes Jim toward Katy, and Jim's answer gets under Kevin's skin.
Michael shows Katy the coffee machine he bought with the incentive budget, muses on office drugs, and offers her a ride home.
Dwight asks his boss's blessing to date Katy, only to learn Michael is driving her home and refuses to promise anything.
Michael makes the temp clear his car before the big ride, rescuing a power drink and a drugstore cologne while Jim finally meets Katy.
Michael credits his symmetrical face, then Katy leaves with Jim instead, and he insists his employees are his true special someone.