S2E21 · Conflict Resolution

Moments, in order

I.D. photo day and Dwight's potato gun confession
Badge photos begin with haircut bragging and face paint, and Dwight argues for I.D. badges by recalling the day he brought a potato gun to work.
54sDwight Schrute#talking head #dwight #id badges
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Michael takes the poster feud away from Toby
Oscar vents to Toby about Angela's poster; Michael mocks Toby's listening approach, calls a mediation and explains his five styles of conflict.
2m 04sMichael ScottOscar MartinezToby Flenderson#mediation #michael vs toby #conflict resolution
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Angela's baby poster versus Oscar, solved with a t-shirt
Angela defends her poster of babies as art, Oscar calls it kitsch, and Michael picks his own win-win: Oscar wears the poster as a shirt.
1m 39sAngela MartinOscar MartinezMichael Scott#mediation #poster #angela vs oscar
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Michael seizes Toby's complaint files
Michael orders Toby to hand over his complaints, learns of Dwight's weekly grievances against Jim, reads out petty gripes, then finds a folder about himself.
1m 33sMichael ScottToby Flenderson#talking head #michael vs toby #complaints
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Michael airs the office's complaints in public
Michael promises to drag every complaint into the open, notes Angela has complained about everyone but Dwight, and asks what 'redacted' means.
1m 16sMichael ScottAngela MartinToby Flenderson#that's what she said #conference room #complaints
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Pam volunteers, and the complaints turn personal
A complaint about Pam's wedding planning is read out, Kelly's gripe about Ryan surfaces, and a claim that Dwight tried a kiss makes him demand a redaction.
1m 15sPam BeeslyMichael ScottKelly Kapoor#conference room #complaints #redacted
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Stanley's men's room complaint, Creed's mung beans
Michael reads out complaints about Stanley, Phyllis, Creed and Kevin; Pam vents to Jim about Angela; Creed explains his smell; Michael orders a bizarre fix.
2m 03sMichael ScottStanley HudsonPhyllis Lapin#creed #stanley #complaints
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Dwight's badge photo, then his him-or-me ultimatum
Dwight refuses to smile and objects to his badge. Then he finds his grievances against Jim were never filed and demands Michael pick him or Jim by 5:00.
1m 40sDwight SchruteJim HalpertMichael Scott#ultimatum #jim vs dwight #dwight
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Cage match: Jim's pranks read aloud, and talk of Stamford
Dwight chants for Jim's transfer to Stamford. Michael locks them in the conference room to go through Dwight's grievances as Jim explains each prank.
3m 15sDwight SchruteJim HalpertMichael Scott#jim vs dwight #pranks #cage match
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The group photo and the real Save The Date complainer
Michael pays a photographer for a group shot while Pam confronts Angela, until someone else admits they made the complaint. Pam fixes the photo in Photoshop.
1m 39sMichael ScottPam BeeslyAngela Martin#talking head #group photo #save the date
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Jim's doctor's appointment in the city; opening the cage
Jim leaves Pam a voicemail about a doctor's appointment in the city, a visitor is told Jan will see him now, and Michael muses about cage matches.
30sJim HalpertMichael Scott#ending #talking head #jan
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